1. Agreement

1.1 By accessing, using, browsing this site you agree that you have read and understood these Terms and Conditions and you agree to comply with all applicable laws, rules and regulations.

2. Registration

2.1 Registration with www.11plus.eu is not required unless you wish to purchase anything from the shop.

3. The Contract Between Us

3.1  This website and the shop on this site is run by Alpha-Tek Associates Ltd, registered in England at 1 Poppyfield Court, Coventry. CV4 7HW. The company registration number is 2394698, and have legal responsibility for the site content and sales.

4. Governing Law

4.1 This contract is subject to the law of England and Wales. These terms shall be governed by and interpreted in accordance with the law of England and Wales and the courts of England and Wales shall have jurisdiction to resolve any disputes between parties.

5. Purchases

5.1 Many of the products are downloadable in pdf format. On purchase you will be able to download such products from your account, ONCE only. The products are for your personal use only and you may not resell or distribute such products to any other person or organisation. Multiple copies may not be made or printed. Schools, teaching establishments, tutoring groups must not make multiple copies, either electronic or paper copies of material or use a product more than once. We track pdf by introducing minor errors in some tests in order to see who may have distributed the products. These are changed at specific times. We are happy to provide corrected questions, although this is not always required as errors are minor and obvious.

Please ensure your browser allows popups and ensure you save the pdf downloads to your computer. Do not close the pdf without saving them.

Products which are posted will be delivered within 28-days, unless otherwise stated and often much quicker. They are subject to stock availability. Should stock be unavailable, the order will be cancelled and a full refund will be provided.

Some products are delivered by partners and you authorise us to pass on your details for the purpose of executing the order and delivery.

Refunds for electronically delivered products are not available. Other products are covered by the Distance Selling Regulations with a 14-day returns period in which the purchaser is responsible for the return postage.

6. Force Majeure

6.1 11plus.co.uk and Alpha-Tek Associates Ltd shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any defective to services that is caused by any event or circumstance beyond its reasonable control.

7. Viruses

7.1 We will not be liable for any loss or damage caused by viruses, a distributed denial-of-service attack, other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on it, or on any website linked to it. Please ensure your anti-virus application is kept up-to-date.